Electric Bicycle Outlet
1385 Fillmore StSan Francisco, CA 94115
(415) 567-3300
I just got my bike fixed her. The best and most honest bike shop around. I came here base on other yelp review and Len Rogers help me. He is very knowledgeable and friendly.
Hate to give one star reviews but I'm in the market for a folding E bike. I called and left a vm at this place and I even sent a private message to you on Yelp only to not even get a call back. I take your to busy for new customers ? Good luck !
Super nice guy running the place. I brought my electric bike there for servicing and he was great and did it the same day. Highly recommended.
I am a electric vehicle connoisseur. Len and his staff are a joy to work with. They feature a wide variety of vehicles. Bikes for the top of the line aficionados and first time buyers. Len has chosen durable products with serviceability in mind. A+ thanks for your time Len. :)
Owner is rude and greedy. I came in off a long trip with a rear flat tire. He gave me the third degree about not calling ahead of time and said he makes his money selling bikes not servicing them. Really sucks since he is the only authorized Pedego dealer in my area. Will never go there again.
This guy gave me one of the best sales experiences ever. I found him very patient and helpful. Honestly, I looked at every single electric bike shop in the city before settling on this one. More important than just a sales experience, his selection is unrivaled. This shop is spilling over with every sort of imaginable bike-dozens of them, more than any other shop. It's great, and mind boggling. The whole gamut. There are other electric bike shops that are so precious and over priced, who treat this like a major tech start up for the sorts of people who have moved here in the past two years and annoy all of us. Nice enough, but I want a real person with a real selection of stuff. Yes, I am guilty of reverse snobbism; at the end of the day, I want my money to go to this guy, and not those guys. And his location is terrific for testing-some decent hills and some decent traffic. When you look at some of the other shops, you ever stop to think, gee, I'm paying for the overhead here so this place can have a featured article in design magazines? Well you are. With Len's shop, it's clean and bright and accessible, and that's all you need. Finally, he doesn't charge an arm and a leg for a simple test drive. I found that kind of off-putting at other shops, but I went along. It was a relief to talk to a nice local guy who seemed to genuinely want to help you learn. This man is just a very elegant and knowledgable bike expert, who will make you a great deal on all sorts of bikes, not just the $5-6k variety. I didn't find all that great deals at other stores. He has some older models and lower priced bikes, but he certainly has the latest and greatest. No other worker or owner or shop keeper had more knowledge, or more brands to look at and try out. So I decided to buy from him. You should check out this place before buying. It's better than the others, frankly. I am so glad I did.
I bought two bikes from Len about three weeks ago. I use a bike every day for my work, so I thought that an electric bike would help me at work. And it does! It helps me to save energy and do my work more efficiently. I wish I had thought of this a lot sooner. I am in my mid 60's so conserving my energy is not just laziness. I want to be able to work as long as I can, and this bike is going to help a lot. I tried 4 bikes, but ending up buying the first bike I tried. It has a throttle only and it is the lightest bike I tried - it feels more like a bike to me than some of the heavier ones. I went with my wife and she liked them so much we bought her one also ( a different model than mine). We have tried bike riding together before, but she has never liked going very far and she did not like going up hills (in SF that is a tricky proposition). But with the electric bike she got, she can zip right up hills, and we can actually ride together instead of me waiting for her to catch up most the time. We went for a nice long bike ride around the city the first weekend that we had them and it was a lot of fun. The store has a great variety of bikes, so if you want an electric bike, it is not too hard to find a model or style that works for you. Len is patient, and I never felt any pressure from him to buy anything. He was also patient with me after buying the bikes, answering questions I had about the operation of the bikes. He also gave us a 15% discount for buying two bikes, which was appreciated. All in all, I am very happy with this purchase, and my experience at this store. I would highly recommend that you check this place out.
Electric bicycle purchasers beware. This business does not support its customers after they have purchased anything. I will Begin by saying I purchased a full setup e-bike from this business from their owner Len Rogers and spent around two thousand dollars . The bicycle performed well but over time (within one year) I noticed dramatic declining power issues. I brought it back to the shop and the owner pretended he didn't remember me and would not service the bike at all. He then refused to do anything and was grumpy and mean. I could get into detail as to the instance. But it seems this sentiment has been mentioned here by others. Im sorry Len but you lost a customer and I went and bought my new electric bicycle that actually does work and I have taken it in for servicing where I purchased it from with no problems. Lastly for anyone considering an electric bicycle remember that they will need servicing this is inevitable whether it be maintenance or a more serious issue do yourself a favor and dont buy anything from a store that sells merchandise that costs hundreds if not thousands of dollars and the owner wont service it nor acknowledge its customers after they have paid. I am surprised you have a full bicycle service center within your shop and you deny your own customers who have paid especially when your shop used to be the size of a broom closet on bryant.
